Visual IVR And Call Flow Builder
See every call flow as a map, from the inbound number to the person who answers, and change it without writing a line of dialplan.
What You Get With Visual IVR Builder
Journey And Map Views
Follow one entry point step by step, or see a workspace's whole call flow as a connected map.
Add Steps From The Builder
Add IVR menus, ring groups, extensions, voicemail, external numbers and hang-ups straight from the flow.
Prompts From Text
Type the greeting and the platform records it in a natural voice, in English or Arabic.
Time Conditions
Business hours, holidays and out-of-hours routes as visible branches in the flow.
Route Tester
Enter a caller and a dialled number to see exactly which route, IVR and destination will answer.
Per Workspace
Every customer workspace has its own builder, so customer administrators can manage their own flows.
Switched on per customer workspace with the licence, from the same provider console. See the platform
What is a visual IVR builder?
A tool that shows an interactive voice response menu and everything it connects to as a diagram, so you can build and change call routing by working on the picture instead of editing configuration files.
Can customers edit their own IVR?
Yes. Each customer workspace has its own flow builder and IVR editor, and the provider decides which menus each workspace administrator can see.
Which languages are supported for prompts?
Prompts can be generated from text in English and Arabic, or you can upload your own recordings.
Talk To An Engineer Now
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