Business Needs
Contact Centre Without A Second Platform
Queues, agents, supervisors, service levels and recording in the same workspace as the PBX. The customer buys one subscription and you support one system.
Waiting2
Answered today148
Service level92%
S1
Sales 1
Ext 201
Talking 03:12Ext 201
ListenWhisperBarge
S2
Sales 2
Ext 202
RingingExt 202
T1
Support 1
Ext 301
AvailableExt 301
T2
Support 2
Ext 302
Paused, lunchExt 302
Capabilities
What You Get With Contact Centre
Inbound Queues
Ring strategies, overflow and position announcements.
Supervisor Tools
Listen, whisper and barge, with live queue status.
Service Levels
Targets per queue and reports by hour and by agent.
Recording Limits
Set by the provider in hours or storage.
Agents On Any Device
Answer on the TV365 Agent app, the web phone or a desk phone.
Calling Cards
PIN-controlled outbound calling, rated per destination.
Switched on per customer workspace with the licence, from the same provider console. See the platform
Talk To An Engineer Now
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