A Contact Centre On The Same Core As The PBX
Queues, agents, supervisors and reports inside the customer workspace. No second platform, no separate licence stack and no integration project.
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What You Get With Call Centre
Queues And Ring Strategies
Inbound queues with ring strategies, wrap-up time, position announcements and overflow destinations.
Agent States
Agents sign in from the TV365 Agent app, the web phone or a desk phone, and pause with a reason.
Supervisor Tools
Listen, whisper and barge on live calls, with real-time queue and agent status.
Service Levels
Targets per queue and reports that show whether they were met, by hour and by agent.
Recording
Record by queue, with limits in hours or storage set by the provider.
Calling Cards
PIN-based outbound calling, rated per destination and charged to a balance.
Switched on per customer workspace with the licence, from the same provider console. See the platform
Talk To An Engineer Now
Call us from your browser. No app, no number to dial: the keypad drives our menu and an engineer answers. Or call +1 902 888 8942.