Inbound that hits service level
Skills-based queues with priorities, overflow, estimated-wait announcements, queued callbacks and IVR self-service.
Outbound that scales safely
Campaigns with contact lists, CSV import with preview, progressive and power dialing, dispositions and scheduled callbacks.
A compliance engine, not a checklist
Do-not-call, frequency caps, retry intervals, calling windows, holidays, destination rules, caller-ID pools and concurrency, evaluated in order and logged with a reason.
Workforce scheduling included
Forecast volumes, size staffing with Erlang C, publish schedule grids, track adherence and manage shift swaps.
Recording, retention and quality
Policy-driven recording with retention windows, searchable history, role-restricted playback and quality scorecards.
Supervision in real time
Live queue and agent state, campaign pacing, listen, whisper and barge, with dashboards everyone reads from the same numbers.
Normalise the number
Every destination is canonicalised to E.164 so different spellings of a number cannot bypass a limit.
Check eligibility
Campaign status and dates, contact state, do-not-call lists scoped to campaign, tenant or global, destination and country rules.
Apply frequency and timing
Daily, weekly and rolling attempt caps, outcome-specific retry intervals, calling windows, holidays and team hours.
Select resources
Caller-ID pool strategy, trunk pool, calls per minute, concurrency and per-agent rate limits.
Reserve and dial, or explain
An atomic reservation prevents races; a blocked attempt records the rule, the reason and the next eligible time.
Yes. Shadow mode evaluates and logs every attempt without blocking, so the policy is validated on live traffic first.
Ready to modernise your communications, connectivity or infrastructure?
Tell us about your operating environment. An engineer, not a sales script, will reply with a deployment model, a timeline and a price logic you can take to the board.